Privacy Policy
Last Updated: December 3, 2022
Rocally values your privacy. In this Privacy Policy (“Policy”), we describe the information we collect, how we use it, and when and with whom we share it. This Policy applies to all sites, mobile applications, and other online services (collectively, “Platform”) made available by Rocally, including www.rocally.com. Except as otherwise explicitly provided herein, this Policy applies only to information collected on or through the Platform, and it does not apply to information collected or obtained by or through any other means (including, without limitation, information collected offline, in person, over the telephone and/or by mail, or from third-parties outside the Platform). Undefined capitalized terms used herein shall have the definitions as set forth in our Terms of Use. By accessing or using the Platform, you agree to this Policy. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT ACCESS OR USE THE PLATFORM.
KEY TERMS
“Content” means text, graphics, images, music, software, audio, video, information or other materials, including but not limited to profile information, Pro Services requests, quotes, message threads, reviews, scheduling and calendar information, and other information or materials available on or through the Platform.
“Consumer” means a User who is registered to search for Service Professionals on the Platform, seeks Pro Services from Service Professionals on the Platform, makes a booking with a Service Professional to purchase a Pro Service (or receive a quote in contemplation thereof), is registered for or undergoes a home specialist consultation or similar service with respect to their home, utilizes a Rocally plan to track maintenance on a home, is a Rocally Plus member, or otherwise uses the Platform to, or agrees to these Terms in order to, receive, pay for, review, or facilitate the receipt of Pro Services. Because a Consumer may be, or may become, a customer of a Service Professional, a Consumer is often referred to as a “customer” or a “Customer” on the Platform and in marketing materials related to the Platform.
“Platform” means all Rocally websites, mobile or other applications, software, processes and any other services provided by or through Rocally.
“Pro Services” means the services listed, quoted, scheduled, fulfilled or provided by Service Professionals, or sought, scheduled, paid for or received by Consumers, through the Platform.
“Service Professional” means a User who uses, or is registered to use, the Platform to offer, provide, receive payment for, or facilitate the provision of Pro Services. Service Professionals are often referred to as “pros” on the Platform.
“Rocally Content” means all Content Rocally makes available on or through the Platform, including any Content licensed from a third-party, but excluding User Content.
“User” means a person or entity who completes Rocally’s account registration process, agrees to these Terms, utilizes any services offered by or through the Platform, or a person or entity who submits or receives a request through Rocally, including but not limited to Service Professionals and Consumers.
“User Content” means all Content submitted, posted, uploaded, published, or transmitted on or through the Platform by any User of the Platform, including but not limited to photographs, profile information, descriptions, postings, reviews, requests, messages, and payments made through the Platform, but excluding Rocally Content and Feedback.
INFORMATION WE COLLECT
How we collect and store information depends on how you access and use the Platform. We collect information in multiple ways including when you provide information directly to us, when you permit third-parties to provide information to us, and when we passively collect information from you, such as information collected from your browser or device.
Information You Provide Directly to Us
We may collect information from you during your use or access of the Platform, such as:
When you register for an account; When you participate in polls or surveys; When you enroll for electronic newsletters; When you request a quote or other information; When you submit or respond to a quote; When you make a purchase; When you fill out any forms; When you enter a sweepstakes or contest, or register for a promotion; When you transmit User Content; When you download or use one of our mobile applications; or When you otherwise communicate with us or other Users through the Platform.
This list is illustrative, not exhaustive; the Privacy Policy applies to all uses of the Platform.
The information you provide directly to us may concern you or others and may include, but is not limited to: (a) name; (b) zip code; (c) email address; (d) home or business telephone number; (e) home, business or mailing address; (f) demographic information (e.g., gender, age, political preference, education, race or ethnic origin, and other information relevant to User surveys and/or offers); (g) date of birth; (h) insurance information; (i) photographs; (j) information about your project, home, request or need; (k) video or audio files; (l) in certain circumstances, payment and/or identity verification information; and/or (m) any other content you include in communications with other Users through the Platform or communications with us. It may also include information specific to services you are requesting or offering through the Platform, such as a business name, service description, qualifications and credentials. You are not required to provide us with such information, but certain features of the Platform may not be accessible or available, absent the provision of the requested information.
Information from Affiliates, Social Networking Sites, and Other Non-Affiliated
Third-Parties
We may collect information about you or others through Rocally affiliates or through
non-affiliated third-parties. For example, you may be able to access the Platform
through a social networking account, such as Facebook. If you access the Platform
through your Facebook account, you may allow us to have access to certain information in
your Facebook profile. This may include your name, profile picture, gender, networks,
user IDs, list of friends, location, date of birth, email address, photos, videos,
people you follow and/or who follow you, and/or your posts or “likes.” Social networking
sites, such as Facebook, have their own policies for handling your information. For a
description of how these sites may use and disclose your information, including any
information you make public, please consult those sites’ privacy policies. We have no
control over how any third-party site uses or discloses the personal information it
collects about you.
We may collect information about you or others through non-affiliated third-parties. For
example, to the extent permitted by law, we may, in our sole discretion, ask for and
collect supplemental information about you from third-parties, such as information about
your credit from a credit bureau, or information to verify your identity or
trustworthiness, or for other fraud or safety protection purposes. We may combine
information that we collect from you through the Platform with information that we
obtain from such third-parties and information derived from any other products or
services we provide.
Through non-affiliated third-parties, we may also collect information that demonstrates
the occurrence of an off-Platform communication between a Consumer and a Service
Professional in order to ensure accurate charging of fees imposed upon Service
Professionals and to enforce the Terms of Use. Except as explicitly stated herein, we
will not collect or store the contents of any off-Platform communication between a
Consumer and a Service Professional.
If you send text messages with a Consumer or Service Professional using the telephone
number for that User available on the Platform, we may use a third-party service
provider to track these text messages. We track these text messages for fraud
prevention, to ensure appropriate charging of fees, to enforce our Terms of Use, and for
quality and training purposes. As part of this process, Rocally and the third-party
service provider will receive in real time and store data about your text message,
including the date and time of the text message, your phone number, and the content of
the text message.
Information That Is Passively or Automatically Collected
Device/Usage Information. We and our third-party service providers, which
include ad networks and analytics companies such as DoubleClick and Google Analytics,
may use cookies, web beacons, and other tracking technologies to collect information
about the computers or devices (including mobile devices) you use to access the
Platform. As described further below, we may collect and analyze information including
but not limited to (a) browser type; (b) ISP or operating system; (c) domain name; (d)
access time; (e) referring or exit pages; (f) page views; (g) IP address; (h) unique
device identifiers (e.g. IDFA or Android ID); and (i) the type of device that you use.
We may also track and record when and how frequently you access or use the Platform, or
how you browse the Platform. We use this information (including the information
collected by our third-party service providers) for Platform analytics (including to
determine which portions of the Platform are used most frequently and what our Users
like/do not like), to assist in determining relevant advertising (both on and off the
Platform), to evaluate the success of our advertising campaigns, and as otherwise
described in this Policy.
Location Information.When you use the Platform, we may collect general location
information (such as IP address). If you install our mobile app, we may ask you to grant
us access to your mobile device’s geolocation data. If you grant such permission, we may
collect information about your precise geolocation, and we may use that information to
improve the Platform, including providing you with location-based features (e.g. for
identification of Pro Services available near you). To deliver customized content and
advertising, we may share your location information with our agents, vendors, or
advertisers. If you access the Platform through a mobile device and you do not want your
device to provide us with location-tracking information, you can disable the GPS or
other location-tracking functions on your device, provided your device allows you to do
this. See your device manufacturer’s instructions for further details. If you disable
certain functions, you may be unable to use certain parts of the Platform.
Cookies and Other Electronic Technologies.We and our third-party service
providers may use cookies, clear GIFs, pixel tags, and other technologies that help us
better understand User behavior, personalize preferences, perform research and
analytics, and improve the Platform. These technologies, for example, may allow us to
tailor the Platform to your needs, save your password in password-protected areas, track
the pages you visit, help us manage content, and compile statistics about Platform
usage. We also use certain of these technologies to deliver advertisements through the
Platform that may interest you. We or our third-party service providers also may use
certain of these technologies in emails to our Users to help us track email response
rates, identify when our emails are viewed, and track whether our emails are forwarded.
We may also use local shared objects (also known as “flash cookies”) to assist in
delivering special content, such as video clips or animation. Flash cookies are stored
on your device, but they are not managed through your web browser. To learn more about
how to manage flash cookies, you can visit the Adobe website and make changes at the
Global Privacy Settings Panel.
HOW ROCALLY USES THE INFORMATION WE COLLECT
We may use your information for any of the following reasons:
- For the purposes for which you provided it;
- To enable you to use the services available through the Platform, including
registering you for our services and verifying your identity and authority to use
our services; - For customer support and to respond to your inquiries;
- For internal record-keeping purposes;
- To administer surveys, sweepstakes, promotions, or contests;
- To track fees and process billing and payment including sharing with third-party
payment gateways and payment service providers in connection with the Platform; - To improve and maintain the Platform and for product development;
- To address fraud or safety concerns, or to investigate complaints or suspected fraud or wrongdoing;
- To periodically send promotional emails regarding new products from Rocally,
special offers from Rocally, or other information that may interest you; - With your consent, to contact you by text message regarding certain services or
information you have requested; - With your consent, to contact you by telephone or text message regarding Platform features, improvements, or other products and services that may interest you;
- For Rocally’s market research purposes, including, but not limited to, the
customization of the Platform according to your interests; - To contact you about goods and services that may interest you or with information
about your use of the Platform; - For other research and analytical purposes; and
- To resolve disputes, to protect ourselves and other Users of the Platform, and to
enforce any legal terms that govern your use of the Platform.
We may display information related to your business, including your name or your
business’s name, publicly on your profile, except to the extent we tell you we will not
display such information. If the information you provide us upon signing up for an
account differs from the information you provide us as part of the verification data we
collect, we have sole discretion in determining which information will be displayed
publicly on your profile. We may combine information that we collect from you through
the Platform with information that we obtain from affiliated and non-affiliated
third-parties, and information derived from any other products or services we provide.
We may aggregate and/or de-identify information collected through the Platform. We may
use de-identified or aggregated data for any purpose, including without limitation for
research and marketing purposes and may also share such data with any third-parties,
including without limitation, advertisers, promotional partners, sponsors, event
promoters, and/or others.
We may, either directly or through third-parties we engage to provide services to us,
review, scan, or analyze your communications with other Users exchanged via the Platform or as otherwise described in this Policy for fraud prevention, risk assessment,
regulatory compliance, investigation, product development, research and User support
purposes. For example, as part of our fraud prevention efforts, we may scan and analyze
messages to prevent fraud or improper actions. We may also scan, review or analyze
messages for research and product development purposes, as well as to debug, improve and expand product offerings. By using the Platform or engaging in off-Platform
communications tracked by Rocally, you consent that Rocally, in its sole discretion,
may, either directly or through third-parties we engage to provide services to us,
review, scan, analyze, and store your communications, whether done manually or through
automated means.
WHEN ROCALLY DISCLOSES YOUR INFORMATION
Unless otherwise described in this Policy, we may also share the information that we
collect from you through the Platform as follows:
- Affiliates. We may share your information with any Rocally affiliates.
- Consent. We may disclose your information to nonaffiliated third-parties based on
your consent to do so. Such consent includes the disclosure of your information (a)
in order to provide services or products that you have requested (please see below
for more details); (b) when we have your permission; or (c) as described in this
Policy, our Terms of Use, or any other legal terms governing your use of the
Platform. - Service Providers. We may provide access to your information to select third-parties who perform services on our behalf. These third-parties provide a variety of
services to us including without limitation billing, sales, marketing, advertising,
market research, fulfillment, data storage, analysis and processing, identity
verification, fraud and safety protection and legal services. As we retain new
service providers, we generally seek contractual assurances from these service
providers that they will not use your information in any manner other than to help
us provide you with the services and products available from Rocally. - Legal Requirements. We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to: (a) comply with subpoenas, court orders, or other legal process we receive; (b) establish or exercise our legal rights including enforcing and administering agreements with Users; or (c) defend Rocally against legal claims. If we are required by law to disclose your information, we will use commercially reasonable efforts to notify you unless (1) we believe in our sole discretion that providing notice could create a risk of injury or death, or that harm or fraud could be directed to Rocally or Users; or (2) we are precluded from providing notice by law. We will attempt to provide the notice by email if you have given us an email address. While you may challenge the disclosure request, please be advised we may still be legally required to turn over your information.
- Protection of Rocally and Others. We may disclose your information to whomever necessary when we believe it appropriate to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Use or any other legal terms governing use of the Platform, and/or to protect our rights and property and the rights and property of other Users.
- Business Transfers. As we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such contemplated or actual transactions or where there is any change of control of Rocally, User information may be among the shared and/or transferred assets.
- App Store Providers. We may provide your identity and mobile device identifier to
third-party app store providers (for example, the Apple App Store) to allow you to
download our mobile apps. - Academics and Research. We may provide information about Users to third-parties for academic and research purposes, in anonymized or aggregated form.
Please be advised that some information you provide and/or that we collect will be
publicly accessible. For instance, registration for an account requires that you provide
us with your name. If you register through Facebook, the Platform will use the name
associated with your Facebook account. Your name (full name, or in some instances, your
first name and last initial) may be visible to other Users. Depending on the
circumstances, your name may be attached to your Content or information, such as
scheduling of Pro Services, service requests, reviews, participating in discussions or
forums, messaging, and profile information. Certain other people, including other Users
with whom you have interacted via the Platform, will see information about you that is
attached to your name. For example (but without limitation), if you are a Consumer
seeking Pro Services, the description you provide of your desired services, along with
your name, will be shown to some Service Professionals registered in the relevant
category along with your name. Thus, other Users may be able to personally identify you
based on Content you provide. Similarly, the information we collect, including but not
limited to when you last accessed the Platform, may be shared with other Users with whomyou are interacting or otherwise made public.
We invite you to post Content on or through our Platform, including, but not limited to,
your comments, pictures, Service Professional profile, and any other information.
However, please be careful and responsible whenever you are online. If you choose to
post User Content on or through the Platform, such as through User-to-User messaging or
through our review boards, forums, blogs, or other postings, that information: (a) may
be or may become publicly available; (b) may be collected and used by third-parties with
or without our knowledge; and (c) may be used in a manner that may violate this Policy,
the law, or your personal privacy.
ONLINE ANALYTICS AND TAILORED ADVERTISING
Analytics
We may use third-party web analytics services on the Platform, such as those of Google
Analytics. These service providers use the sort of technology described in the sections
above to help us analyze how Users use the Platform, including by noting the third-party
website from which you arrive. The information collected by the technology will be
disclosed to or collected directly by these service providers, who use the information
to evaluate your use of the Platform. We also use Google Analytics for certain purposes
related to advertising, as described in the following section. To prevent Google
Analytics from using your information for analytics, you may install the
Google Analytics Opt-Out Browser Add-on.
Tailored Advertising
Third-parties whose products or services are accessible or marketed via the Platform may
also place cookies or other tracking technologies on your computer, mobile phone, or
other device to collect information about your use of the Platform in order to (a)
inform, optimize, and serve marketing content based on past visits to our websites and
other sites and (b) report how our marketing content impressions, other uses of
marketing services, and interactions with these marketing impressions and marketing
services are related to visits to our websites. We also allow other third-parties (e.g.,
ad networks and ad servers such as Google Analytics, DoubleClick, Facebook and others)
to serve tailored marketing to you and to access their own cookies or other tracking
technologies on your computer, mobile phone, or other device you use to access the
Platform. We neither have access to, nor does this Policy govern, the use of cookies or
other tracking technologies that may be placed on your computer, mobile phone, or other
device you use to access the Platform by non-affiliated, third-party ad technology, ad
servers, ad networks or any other non-affiliated third-parties. Those parties that use
these technologies may offer you a way to opt out of targeted advertising as described
below. You may receive tailored advertising on your computer through a web browser.
Cookies may be associated with de-identified data linked to or derived from data you
voluntarily have submitted to us (e.g., your email address) that we may share with a
service provider in hashed, non-human-readable form.
If you are interested in more information about tailored browser advertising and how you
can generally control cookies from being put on your computer to deliver tailored
marketing, you may visit the
Network Advertising Initiative’s Consumer Opt-Out Link
and/or the
Digital Advertising Alliance’s Consumer Opt-Out Link
to opt-out of receiving tailored advertising from companies that participate in those
programs. To opt out of Google Analytics for Display Advertising or customize Google
Display Network ads, you can visit the
Google Ads Settings page page. Please
note that to the extent advertising technology is integrated into the Platform, you may
still receive advertising content even if you opt out of tailored advertising. In that
case, the advertising content will just not be tailored to your interests. Also, we do
not control any of the above opt-out links and are not responsible for any choices you
make using these mechanisms or the continued availability or accuracy of these
mechanisms. If your browsers are configured to reject cookies when you visit this
opt-out page, or you subsequently erase your cookies, use a different computer or change
web browsers, your NAI or DAA opt-out may no longer be effective. Additional information
is available on NAI’s and DAA’s websites, accessible by the above links.
When using a mobile application you may also receive tailored in-application advertising
content. Each operating system (iOS for Apple devices, Android for Android devices, and
Windows for Microsoft devices) provides its own instructions on how to prevent the
delivery of tailored in-application marketing content. You may review the support
materials and/or the privacy settings for the respective operating systems in order to
opt-out of tailored in-application advertising. For any other devices and/or operating
systems, please visit the privacy settings for the applicable device or contact the
applicable platform operator.
PRIVACY OF MINORS
Our services are not designed for minors under the age of 18. Only persons 18 years of
age or older may use the Platform. If we discover that an individual under 18 has
provided us with personal information, we will close the account and delete that
individual’s personal information to the extent required by the Children’s Online
Privacy Protection Act. We may, where permitted by law, retain certain information
internally for purposes described in this Policy.
SECURITY
We employ physical, procedural, and technological security measures to help protect your
personal information from unauthorized access or disclosure. Rocally may use
encryption, passwords, and physical security measures to help protect your personal
information against unauthorized access and disclosure. No security measures, however,
are 100% failsafe. Therefore, we do not promise and cannot guarantee, and thus you
should not expect, that your personal information or communications will not be
collected, disclosed and/or used by others. You should take steps to protect against
unauthorized access to your password, phone, and computer by, among other things,
signing off after using a shared computer, choosing a robust password that nobody else
knows or can easily guess, keeping your log-in and password private, and not recycling
passwords from other websites or accounts. Rocally is not responsible for the
unauthorized use of your information nor for any lost, stolen, or compromised passwords,
or for any activity on your account via unauthorized password activity.
LINKS TO EXTERNAL PLATFORMS
The Platform may contain links to other websites or resources over which Rocally does
not have any control. Such links do not constitute an endorsement by Rocally of those
external websites. You acknowledge that Rocally is providing these links to you only
as a convenience, and further agree that Rocally is not responsible for the content of
such external websites or the protection and privacy of information you provide while
visiting such external websites.
UPDATING, DELETING, AND CORRECTING YOUR INFORMATION
You may review, correct, and delete certain information about you by logging in to the
Platform and navigating to your preferences page in “Your Dashboard.” You must promptly
update your account information if it changes or is inaccurate. Upon your request, we
will close your account and remove your profile information from view as soon as
reasonably possible. We may retain information from closed accounts in order to comply
with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot
problems, assist with any investigations of any User, enforce our Terms of Use, and/or
for any other purposes otherwise permitted by law that we deem necessary in our sole
discretion. You should understand, however, that once you transmit User Content through
the Platform, you may not be able to change or remove it. Once we have deactivated or
removed your account, you agree that Rocally will not be responsible to you for
retaining information related to your account.
YOUR CHOICES
We may send periodic emails to you. You may opt out of promotional emails by following
the opt-out instructions contained in the email. Please note that it may take up to 10
business days for us to process opt-out requests. If you opt out of receiving emails
about recommendations or other information we think may interest you, we may still send
you emails about your account or any services you have requested or received from us.
We may monitor and record our telephone conversations with you for training and quality
assurance purposes. You will be provided with a notice at the beginning of any call that
is being recorded.
CALIFORNIA NOTICE OF PRIVACY PRACTICES
If you are a California resident (as defined by the California Consumer Privacy Act),
you may have certain rights. For more information, please see the
Supplemental Privacy Notice for California Residents
below.
CHANGES TO THIS POLICY
THIS POLICY IS CURRENT AS OF THE EFFECTIVE DATE SET FORTH ABOVE. THUMBTACK MAY, IN ITS
SOLE AND ABSOLUTE DISCRETION, CHANGE THIS POLICY AT ANY TIME. THUMBTACK WILL POST ITS
UPDATED POLICY ON THE PLATFORM, SEND YOU A MESSAGE OR OTHERWISE NOTIFY YOU WHEN YOU ARE
LOGGED INTO YOUR ACCOUNT. THUMBTACK ENCOURAGES YOU TO REVIEW THIS POLICY REGULARLY FOR
ANY CHANGES. YOUR CONTINUED ACCESS TO OR USE OF THE PLATFORM WILL BE SUBJECT TO THE
TERMS OF THE THEN-CURRENT POLICY.
CONSENT TO TRANSFER
Our computer systems are currently based in the United States and Canada, so your
personal data will be processed by us in the United States and Canada, where data
protection and privacy regulations may not offer the same level of protection as in
other parts of the world. If you create an account with the Platform as a visitor from
outside the United States, by using the Platform, you agree to this Policy and you
consent to the transfer of all such information to the United States and Canada, which
may not offer a level of protection equivalent to that required in certain other
countries, and to the processing of that information as described in this Policy.
CONTACT US
If you have any questions about the Privacy Policy or the Platform, please contact us by
sending an email to
help@rocally.com, or by writing to:
Rocally, Inc. 14252 Culver Dr. Suite A #549, Irvine, CA 92604.
Supplemental Privacy Notice for California Residents
This Supplemental Privacy Notice supplements the information in our Privacy Policy
above, and except as provided herein, applies solely to California residents (as defined
by the California Consumer Privacy Act (CCPA)). It applies to personal information we
collect on or through the Platform and through other means (such as information
collected offline, in person, and over the telephone). It does not apply to personal
information we collect from Service Professionals in their capacity as Service
Professionals. Employees of Rocally, Inc. and job applicants to jobs at Rocally,
Inc. are also not covered by this Supplemental Privacy Notice
Summary of Information We Collect
California law requires us to disclose information regarding the categories of personal
information that we have collected about California consumers, the categories of sources
from which we collect personal information, the business or commercial purposes (as each of those terms are defined by applicable law) for which we collect personal information,
and the categories of parties with whom we share personal information.
As described further in our Privacy Policy above, in the preceding twelve months, we or
our service providers may have collected the below categories of personal information
for business or commercial purposes:
- Identifiers (such as account information, name, email address, address, phone
number, or social network account and profile data); - Commercial information (such as transaction data);
- Financial data (such as payment information);
- Internet or other network or device activity (such as IP address, unique device,
advertising, and app identifiers, browsing history or other usage data); - Location information (general location, and, if you provide permission, precise GPS
location); - Sensory information (such as audio recordings if you call our customer service);
- Inferences about your project preferences and traits; and
- Other information that identifies or can be reasonably associated with you (such as
User-generated content, e.g. reviews).
We collect the categories of personal information identified above from the following
sources: (1) directly from you; (2) through your use of the Platform; (3) affiliates;
and (4) third-parties such as other Users or vendors.
We or our service providers may collect the categories of information identified above
for the following business or commercial purposes (as those terms are defined in
applicable law):
- Our or our service provider’s operational purposes;
- Auditing consumer interactions on our site (e.g., measuring ad impressions);
- Detecting, protecting against, and prosecuting security incidents, fraudulent or
illegal activity and activity that violates any terms or policies; - Bug detection, error reporting, and activities to maintain the quality or safety of
our services; - Short-term, transient use, such as customizing content that we or our service
providers display on services; - Providing services (e.g., account servicing and maintenance, order processing and
fulfillment, customer service, advertising and marketing, analytics, communication
about our services, administering surveys, contests, and promotions, enabling you to
find a Service Professional to provide services to you, facilitating communications
between Users); - Improving our existing services and developing new services (e.g., by conducting
research to develop new products or features, or to train our employees on issues
that our Users need to be resolved); - Other uses that advance our commercial or economic interests, such as third-party
advertising and communicating with you about relevant offers from third-party
partners; - Other uses about which we notify you.
We describe our information sharing practices in the Privacy Policy above. In the
previous twelve months, we may have shared certain categories of personal information
with third-parties for business purposes. For example, we may share your personal
information with other Users, such as Service Professionals when you request
professional services. The personal information shared may include the following
categories of personal information: (1) identifiers; (2) commercial information (such as
the type of professional services you are seeking); (3) location information (e.g. to
describe where you are seeking professional services); and (4) other information that
can be associated with you (such as information related to a home improvement project).
Examples of these types of uses are identified below. We may also use the below
categories of personal information for compliance with applicable laws and regulations,
and we may combine the information we collect (“aggregate”) or remove pieces of
information (“de-identify”) to limit or prevent identification of any particular User or
device.
Rights
If you are a California resident (as defined by the CCPA), you may have certain rights.
California law may permit you to request that we:
- Provide you the categories of personal information we have collected or disclosed
about you in the last twelve months; the categories of sources of such information;
the business or commercial purpose for collecting or selling your personal
information; and the categories of third-parties with whom we shared personal
information. - Provide access to and/or a copy of certain information we hold about you.
- Delete certain information we have about you.
You may have the right to receive information about the financial incentives that we
offer to you, if any. You also have the right to not be discriminated against (as
provided for in applicable law) for exercising certain of your rights referenced herein.
Certain information may be exempt from such requests under applicable law. In addition,
we need certain types of information so that we can provide our services to you. If you
ask us to delete it, you may no longer be able to access or use our services.
If you would like to exercise any of these rights, please submit a request at
help@rocally.com or visit https://help.rocally.com/data-privacy. You will be required to verify your identity before we are able to fulfill your
request, for instance by logging into the Rocally platform. You can also designate an
authorized agent to make a request on your behalf. To do so, you must provide us with
written authorization or a power of attorney, signed by you, for the agent to act on
your behalf. You will still need to verify your identity directly with us.
The CCPA sets forth certain obligations for businesses that “sell” personal information.
Rocally shares certain personal information of Consumers with select Service
Professionals to better enable those Consumers to find a Service Professional who can
provide a service the Consumer has expressed interest in. Rocally also shares certain
information with its marketing partners who do not qualify as “service providers” under
the CCPA. To opt out of such sharing, you may click
here.
Metrics
California law may require us to compile the following metrics for the previous calendar
year: the number of rights requests received, complied with, and denied, as well as the
median number of days within which we responded to those requests. To the extent this
obligation applies to Rocally, we will update this section after the CCPA has been in
effect for a year.
California Do-Not-Track Disclosure
Rocally is committed to providing you with meaningful choices about the information
collected on our Platform for third-party purposes. That is why we have provided links
(above) to the NAI “Consumer Opt-Out” link, the DAA opt-out link, and a Google opt-out
link. However, Rocally does not currently recognize or respond to browser-initiated
Do-Not-Track signals, as the Internet industry is currently still working on
Do-Not-Track standards, implementations, and solutions.