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Legal

Welcome to our website. This site is maintained as a service to our customers. By using this site, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms and conditions carefully. If you do not agree to these terms and conditions, you should not use this site.

  1. Agreement. This Agreement (“the Agreement”) specifies the Terms and Conditions for access to and use of Rocally and describes the terms and conditions applicable to your access of and use of Rocally.com. This Agreement may be modified at any time by Rocally LLC upon posting of the modified agreement. Any such modifications shall be effective immediately. You can view the most recent version of these terms at any time at Rocally.com. Each use by you shall constitute and be deemed your unconditional acceptance of this Agreement.
  2. Privacy. Your visit to our site is also governed by our Privacy Policy. Please review our Privacy Policy.
  3. Ownership. All content included on this site is and shall continue to be the property of Rocally LLC or its content suppliers and is protected under applicable copyright, patent, trademark, and other proprietary rights. Any copying, redistribution, use or publication by you of any such content or any part of the Site is prohibited, except as expressly permitted in this Agreement. Under no circumstances will you acquire any ownership rights or other interest in any content by or through your use of this site.
  4. Trademarks. Rocally and others are either trademarks or registered trademarks of Rocally LLC.
  5. Site Use. Rocally LLC grants you a limited, revocable, nonexclusive license to use this site solely for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works, or other use. You agree not to copy materials on the site, reverse engineer or break into the site, or use materials, products or services in violation of any law. The use of this website is at the discretion of Rocally LLC and Rocally LLC may terminate your use of this website at any time.

No Endorsement Or Warranty

Rocally does not endorse, warrant or make any representation (except those expressly and unambiguously made by Rocally directly on the Platform) concerning any User, or any Pro Services, and Rocally is not a party to any agreements between or among users, Users, or third-parties. Rocally does not perform Pro Services and disclaims all liability with respect thereto. No agency, partnership, joint venture, or employment is created as a result of the Terms or any user’s or User’s use of any part of the Platform, including but not limited to any scheduling or other services.Rocally nor any Users or users of the Platform may direct or control the day-to-day activities of the other, or create or assume any obligation on behalf of the other. Users are required by these Terms to provide accurate information, and Rocally may undertake additional checks and processes designed to help verify or check the identities or backgrounds of Users, we do not make any representations about, confirm, or endorse any User or their purported identity or background, regardless of the Rocally services they are using or any involved personnel in providing or scheduling those services.

Any reference on the Platform or in any marketing to a User being licensed or credentialed in some manner, or “badged,” “vetted”, “top rated”, “best of,” “top,” “background checked” (or similar language) designations indicates only that the User has completed a relevant account process or met certain review standards, and does not represent anything else. Rocally does not background every Service Professional that may provide Pro Services. Any such description is not an endorsement, certification or guarantee by Rocally and is not verification of a Service Professional’s identity and whether they or their Pro Services are licensed, insured, trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you to evaluate when you make your own decisions about the identity and suitability of others whom you contact or interact with via the Platform. You should always exercise due diligence and care when deciding whether to have any interaction with any other User. Rocally offers a non-exhaustive list of safety tips to consider when hiring a Service Professional. Except as specifically described in the Rocally Guarantee and including its exclusions and limitations, Rocally has no responsibility for any damage or harm resulting from your interactions with other Users.

The Collective Content may contain links to third-party websites, media, offers, or other events/activities not owned or controlled by Rocally. We do not endorse or assume any responsibility for any such links, and if you access them, you do so at your own risk.

By using the Platform, you understand and agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Users or other third parties will be limited to a claim against those particular Users or other third parties. You agree not to attempt to impose liability on or seek any legal remedy from Rocally with respect to such actions or omissions.

Rocally is honored to connect you with service professionals. We strive to provide each with the best experience possible. To that end, we require that all businesses and consumers uphold our core values:

Be respectful

Respect each other and each other’s property. If there’s a conflict, respectfully work together to resolve it.

Be fair

As a business, ensure that you’re providing good customer service and producing quality work at a fair price. As a customer, be considerate of professionals’ time and money. Also, be fair in giving businesses the reviews they’ve earned and deserve.

Be professional

Present yourself in a professional manner. Communicate clearly and often and do your part to ensure each other’s comfort in every situation.

Be honest

Honor your agreements and be honest about your expectations and limitations. As a business, be honest if a job is outside your skillset or licensing.

Be reliable

Answer calls, texts and emails in a timely manner. Show that you value each other’s time by being present and punctual for all appointments. Never leave someone wondering how to reach you or where you are.

Be inclusive

Don’t discriminate based on race, national origin, social and economic class, sex, sexual orientation, gender identity and expression, age, political belief, religion, mental and physical ability, or any other factor. Rocally adheres to a strict zero tolerance discrimination policy.

Rocally reserves the right to remove all users who fail to follow this code of conduct from our site and platform.

  1. Compliance with Laws. You agree to comply with all applicable laws regarding your use of the website. You further agreed that information provided by you is truthful and accurate to the best of your knowledge.
  2. Indemnification. You agree to indemnify, defend and hold Rocally LLC and our partners, employees, and affiliates, harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to your violation of this Agreement or use of the Site.

Disclaimer

The information on this site is provided on an “as is,” “as available” basis. you agree that use of this site is at your sole risk. Rocally llc disclaims all warranties of any kind, including but not limited to any express warranties, statutory warranties, and any implied warranties of: merchantability, fitness for a particular purpose, and non-infringement. To the extent your jurisdiction does not allow limitations on warranties, this limitation may not apply to you. Your sole and exclusive remedy relating to your use of the site shall be to discontinue using the site.

Limitation of Liability

Under no circumstances will Rocally LLC be liable or responsible for any direct, indirect, incidental, consequential (including damages from loss of business, lost profits, litigation, or the like), special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to the site, your site use, or the content, even if advised of the possibility of such damages. Your sole remedy for dissatisfaction with the site and/or content is to cease all of your site use.

You may have additional rights under certain laws (including consumer laws) which do not allow the exclusion of implied warranties, or the exclusion or limitation of certain damages. If these laws apply to you, the exclusions or limitations in this Agreement that directly conflict with such laws may not apply to you.

  • Use of Information. Rocally LLC reserves the right, and you authorize us, to use and assign all information regarding site uses by you and all information provided by you in any manner consistent with our Privacy Policy.
  • Copyrights and Copyright Agent. If you believe your work has been copied in a way that constitutes copyright infringement, please provide a notice containing all of the following information to our Copyright Agent.

In accordance with the Digital Millennium Copyright Act of 1998, Rocally will respond promptly to claims of copyright infringement that are reported to our Designated Copyright Agent in the method set forth below.

If you believe your work has been copied in a way that constitutes copyright infringement, please provide a notice containing all of the following information to our Copyright Agent:

  1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  2. A description of the copyrighted work that you claim has been infringed;
  3. A description of where the material that you claim is infringing is located on the Site;
  4. Your address, telephone number, and e-mail address;
  5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  6. A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. If you believe your work has been copied in a way that constitutes copyright infringement, please provide a notice containing all of the following information to our Copyright Agent. 

    Deliver this Notice, with all items completed, to Rocally’s Designated Copyright Agent at:Copyright Agent, c/o Rocally, Inc,
    14252 Culver Dr. Suite A #549
    Irvine, CA 92604
    Help@rocally.com

  7. Applicable Law. You agree that the laws of the state of California, without regard to conflicts of laws or provisions will govern these Terms and Conditions of Use and any dispute that may arise between you and Rocally or its affiliates.
  8. Severability. If any provision of this Agreement shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect.
  9. Termination. Rocally, LLC may terminate this Agreement at any time, with or without notice, for any reason.

Account Suspension Or Termination

We may, in our discretion, with or without cause, with or without prior notice and at any time, limit, block, suspend, deactivate or cancel your Rocally Account in whole or in part. If we exercise our discretion under these Terms to do so, any or all of the following can occur with or without prior notice or explanation to you: (a) your Account will be deactivated or suspended, your password will be disabled, and you will not be able to access the Platform or your User

Content, or receive assistance from Rocally support teams; (b) if appropriate in our sole discretion, we may communicate to other Users that your Account has been terminated, blocked, suspended, deactivated, canceled, or otherwise penalized in any way, and why this action has been taken; and (c) you will not be entitled to any compensation for Platform services or Pro Services canceled or delayed as a result of Account termination. You may cancel your use of the Platform and/or terminate your Account at any time by following the “Settings” link in your profile, clicking “Account,” and clicking “Deactivate Account.” Please note that if your Account is canceled, we do not have an obligation to delete or return to you any Content you have posted to the Platform, including, but not limited to, any reviews. Please see our Privacy Policy, incorporated herein by reference, for information regarding data deletion requests following Account termination.

Contact Information

How to Contact Us

Rocally
14252 Culver Dr. Suite A #549
Irvine, CA 92604
Email: help@rocally.com

As a User of the Platform, you may not:

  • Use another person’s Account, misrepresent yourself or Pro Services offered through the Platform, misrepresent your identity or qualifications, misrepresent a project or other information in a quote request, or post Content in any inappropriate category or areas on the Platform;
  • Copy text, or otherwise misuse or misappropriate Platform information or Content in any manual or automated manner including but not limited to, for use on a mirrored, competitive, or third-party site;
  • Take any action that (a) may unreasonably encumber the Platform’s infrastructure; (b) interferes or attempts to interfere with the proper working of the Platform or any third-party participation; (c) bypasses measures that are used to prevent or restrict access to the Platform; (d) circumvents, disables or otherwise interferes with security features of the Platform; (e) distributes viruses or any other technologies that may harm Rocally or our Users; (f) uses the Platform in a way that violates any copyrights, trade secrets, or other rights of any third-party, including privacy or publicity rights; or (g) circumvents or manipulates the Fee structure, billing, or Fees Owed;
  • Use the Platform in any manner that circumvents, or that may be intended to circumvent, your obligation to pay Rocally for access to services provided by the Platform or by Service Professionals;
  • Notwithstanding anything to the contrary contained in these Terms, collect, harvest, publish, or “sell” any personal information (as that term is defined by the California Consumer Privacy Act and/or any similar law or regulation), including but not limited to information related to Users for any reason not explicitly authorized by these Terms, including commercial solicitation purposes;
  • Violate any applicable laws or regulations;
  • Recruit, solicit, or contact in any form Service Professionals or Consumers for employment or any other use not specifically intended by the Platform;
  • Take any inappropriate or unlawful actions, including the submission of inappropriate or unlawful Content to or through the Platform, including Content that is harassing, hateful, illegal, profane, obscene, defamatory, threatening, or discriminatory, or that advocates, promotes, or encourages inappropriate activity, conduct that would be considered a criminal offense, or conduct that would give rise to civil liability or violate any law;
  • Violate in any material respect any Rocally policies that govern your use of the Platform and our interactions with you and third-parties;
  • Advertise or solicit a Pro Service not related to or appropriate for the Platform including, but not limited to any Pro Service that (a) is not in supported categories or provides only products; (b) provides directories or referrals; (c) offers lending; (d) offers rental space; (e) promotes events (such as a party or professional convention); (f) competes with the business of Rocally; (g) is based outside the United States; (h) promotes or offers Ponzi schemes, junk mail, spam, chain letters, pyramid schemes, affiliate marketing or unsolicited commercial content, discount cards, credit counseling, online surveys or contests, raffles, prizes, bonuses, games of chance or giveaways; or (i) offers a Pro Service not reasonably available to a Consumer or other individual in that Consumer or individual’s location;
  • Submit User Content that damages the experience of any User including but not limited to (a) requests to download non-Rocally mobile applications and/or links that direct the User to mirrored websites where the User must enter information that is redundant with what has already been entered on Rocally, (b) offers to purchase a Pro Service or any other service outside of Rocally, or (c) using a profile page or Username to promote services not offered on or through the Platform;
  • Take any action that may undermine the efficacy or accuracy of reviews or ratingssystems;
  • Fail to comply with any applicable laws or regulations related to your use of the Platform;
  • Share a Rocally subscription across multiple households;
  • Seek to circumvent the terms of, or abuse, your Rocally subscription;
  • Undertake any activity or engage in any conduct that is inconsistent with the business or purpose of the Platform; and
  • Attempt to indirectly undertake any of the foregoing.